Sign In

SCAO Customer Satisfaction Survey Results

Trial courts serve the public; SCAO
serves the trial courts. To improve service, SCAO conducted a survey of our customers both in person at a judicial conference and online. Comments provided by respondents are already being used to identify and address concerns raised by judges and staff of the trial courts. Click here to learn more about the survey results.

 

Results of Trial Courts Public Satisfaction Survey

Michigan is leading the nation in transforming its judiciary to increase efficiency, embrace technology and measure performance to improve service to the public. In particular, SCAO's performance measures initiative is helping the judiciary open a window to court operations so that success can be duplicated and concerns can be addressed. Click here to learn more about the survey results.

Bookmark and Share

​Michigan Supreme Court

Judiciary Dashboard

 

 
<><> 
Timeliness: Justice Without Delays ​ ​ ​ ​

Clearance Rate

​Prior ​Current ​Target ​Progress
​Why it Matters

Circuit Court - Felony

​101% ​100% ​100%

Circuit Court - Civil

​99% ​99% ​100%

Circuit Court-Family Division-Divorce

​102% ​102% ​100%

​Circuit Court-Family Division-Delinquency

​99% ​101% ​100%

​Circuit Court-Family Division-Child Protective

​97% 97%​ ​100%

​Probate Court-Estate, Trust

​96%
99% ​100%

​Probate Court-Guardianship, Conservatorship

​98% ​99% 100%​

​Probate Court-Mental Illness, Judicial Admission

​97% ​99% ​100%
​District Court-Felony ​99% ​100% ​100%
​District Court-Misdemeanor ​105% ​99% ​100%
​District Court-Civil Infraction ​100% 103%​ ​100%
​District Court-General Civil ​107% ​96% ​100%

Case Age Disposition Rate

​Prior ​Current ​Target ​Progress
Why it Matters
​Circuit Court-Felony 96.4% ​96.9% ​100%
​Circuit Court-Civil 92.6% ​93.8% ​100%

​Circuit Court-Family Division-Divorce

93.8% ​94.6% ​100%

​Circuit Court-Family Division-Delinquency

89.1% ​90.9% ​100%

​​Circuit Court-Family Division-Child Protective

68.5% ​81.6% ​100%
​Probate Court-Estate,Trust 89.7% ​90.2% ​100%

​Probate Court-Guardianship, Conservatorship

97.2% ​97.2% ​100% =

​Probate Court-Mental Illness, Judicial Admission

98.6% ​98.5% ​100%
​​District Court-Felony NA​ ​76.5%​ ​100%​ NA​
​District Court-Misdemeanor 93.0% ​92.7% ​100%
District Court-Civil Infraction​ 75.3% ​77.4% ​100%
District Court-General Civil 98.1% 98.6% 100%

Efficiency: Coordination and Consolidation

​Prior ​Current Target ​Progress
Why it Matters
Overjudged circuits​ 29 32 ​0   
​Underjudged circuits 8 4​ 0​   

​Overjudged 3rd class district courts

​9 11​ 0​   

​Underjudged 3rd class district courts

​3 2​ 0​
​Concurrent jurisdiction plans ​59 78​ 243​  
​Consolidated administration ​15 15​ 243​ ​=
​Multi-court chief judges ​34 36​ 60​  

 

Technology: Supporting Timeliness, Efficiency, Access​ ​ ​ ​ ​
​Prior Current ​Target ​Progress
Why it Matters
E-filing​ 6 6 83​ ​=

​Court locations using Judicial Information Systems

​246 251​ 317​

​Agencies accessing Judicial Data Warehouse (JDW)

​15 16​ NA​
​Courts uploading data to JDW ​233 239​ 245​
​Inquiries to JDW 128,109 223,223​ NA​
​Videoconferencing technology 61 93 319​
​E-payments 79 79​ 243​ =​
 
Performance: Court Metrics and Evidence-Based Practices​ ​ ​ ​ ​ ​
​Prior ​Current ​Target Progress
​Why it Matters
Court dashboards​ 11 ​17 ​245

​Collections programs rated adequate or better

231 ​265 ​312

Sobriety and Drug Court Recidivism Rates ​ ​

​Why it Matters

​Sobriety court 2-year, drug/alcohol conviction

​10%
​3%
​0%
 

​Sobriety court 2-year, any new conviction

​16%
​4%
​0%

​Sobriety court 4-year, drug/alcohol conviction

​15%
​8%
​0%

​Sobriety court 4-year, any new conviction

18%
​10%
​0%
 

​District drug court 2-year, drug/alcohol conviction

10%​
​5%
0%​
 

​District drug court 2-year, any new conviction

​12%
6%
​0%

​District drug court 4-year, drug/alcohol conviction

​16%
​11%
​0%

​District drug court 4-year, any new conviction

​19%
​13%
0%​

​Circuit drug court 2-year, drug/alcohol conviction

​12%
​7%
​0%

Circuit drug court 2-year, any new conviction

​18%
10%
0%​
 

​Circuit drug court 4-year, drug/alcohol conviction

​20%
​16%
​0%

​Circuit drug court 4-year, any new conviction

29% ​23% 0%​
   
Effective Training for Effective Courts​ ​ ​ ​ ​ ​
​Prior ​Current ​Target ​Progress
Why it Matters​
​Judge attendance at programs ​734 962 ​NA      

​Judges attending at least 1 program

273 309 ​619     

​Program rated above average or excellent

​89% ​88% ​100%    
  
Access: Connecting Courts and the Public​ ​ ​ ​ ​ ​
​Prior ​Current ​Target ​Progress
​Why it Matters

​Website rated easy or very easy to use

42% NA ​100% ​NA

​Certified court interpreters

​59 ​61 ​NA

​Cases disposed by community dispute resolution centers

14,656 ​14,715 ​NA

​Settlement rate for community dispute resolution

​66% ​68% ​70%

 

 

​Staff Contact

Laura Hutzel

hutzell@courts.mi.gov

(517) 373-2222

 

 

Performance improving
= Performance about the same
Performance declining
 
 ​ At or over 100%
 ​ 90 to 99%
Less than 90%