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SCAO Customer Satisfaction Survey Results

Trial courts serve the public; SCAO
serves the trial courts. To improve service, SCAO conducted a survey of our customers both in person at a judicial conference and online. Comments provided by respondents are already being used to identify and address concerns raised by judges and staff of the trial courts. Click here to learn more about the survey results.

 

Results of Trial Courts Public Satisfaction Survey

Michigan is leading the nation in transforming its judiciary to increase efficiency, embrace technology and measure performance to improve service to the public. In particular, SCAO's performance measures initiative is helping the judiciary open a window to court operations so that success can be duplicated and concerns can be addressed. Click here to learn more about the survey results.

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​Michigan Supreme Court

Judiciary Dashboard

 

Timeliness:  Justice Without Delays 

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​2013 ​2014 2015
​Michigan Supreme Court's Clearance Rates ​95% ​86% 96%​
​Court of Appeals' Clearance Rates ​105% ​108% ​102%
​Trial Courts' Clearance Rates ​102% ​100% ​101%

 

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2013 ​2014 ​2015​
​Court of Appeals' Case Age Rates (18 months) ​89% ​86% 84%​
​Trial Courts' Case Age Rates (Final Guidelines) ​96% 96% 96%​

 

Efficiency:  Coordination and Consolidation 

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2011 ​2016
​Overjudged County-Funded Jurisdictions ​29 out of 56 17 out of 56
​52% ​30%
Underjudged County-Funded Jurisdictions ​8 out of 56 0 out of 56
​14% ​0%
​Overjudged Locally-Funded Jurisdictions ​9 out of 45 ​2 out of 43
​20% ​5%
​Underjudged Locally-Funded Jurisdictions ​3 out of 45 ​1 out of 43
​7% ​2%

  

  
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​2013 ​2014 2015 2016​

​Annual Savings to State Due to Reduced Judgeships

$2.1 Million

​$2.2
Million

$4.2 Million​

$4.4 Million​

  

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​2013 ​2014 2015
​Counties Streamlining Courts ​64 69​ 71​
​77% 83​% 86%​

   

 
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2010​ ​2012 ​2014 2016​

​Chief Judges Serving More Than One Court

​9 out of 232

​36 out of 179

​46 out of 146

50 out of 135​

​Percentage of Chief Judges Serving More Than One Court

4%​ ​20% ​32% 37%​

 

Technology: Supporting Timeliness, Efficiency, Access 

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​2013 ​2014 ​2015​ ​2016​

​Courts Accepting Electronic Case Filings

​7 8 8​ 8​

​Population in Jurisdiction with Electronic Filing

​43%

​43%

​43% ​43%

 

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2013 ​2014 2015 ​2016​

​Courts with State's Case Management System

​76% ​78% 81%​ 8​2%​
 
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​2013 ​2014 ​2015​

​Agencies Accessing Judicial Data Warehouse

​16 ​16 20​
​Courts Contributing to Warehouse ​242 out of 254 ​242 out of 254 ​242 out of 254
​95% ​95% 95%​

​Counties Where Courts Contribute to Warehouse

​81 out of 83 counties

​81 out of 83 counties

8​2 out of 83 counties​

​Inquiries to Warehouse ​388,600 ​467,000 426,791​
​Court Records in Warehouse ​45 Million ​46 Million 45 Million​

 

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2013 ​2014 2015​

Judges with Video Equipment in at Least One Courtroom

​221 out of 572

​366 out of 572

525 out of 559​
​39% ​64% ​94%

​Video Equipment in All Courtrooms in County

​50

​77

​81
​60% ​93% ​98%

​Video Equipment in Some Courtrooms in County

​83

83

​83
​100% ​100% ​100%
​2013 ​2014 2015

​State Prisoners Transported to Court by Video

​3,033 ​4,415 5,​707​

​Estimated Savings for Michigan's Department of Corrections

​$1.9 Million ​$2.8 Million ​$4.6 Million

 

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​2013 ​2014
Courts Accepting Online Payments
​79
​118
​District Courts With Online Traffic Payments ​78 ​95
Population With Online Traffic Payment System
 
85% 

Performance: Court Metrics and Evidence-Based Practices

 
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​2013 2014​ 2015

​Trial Court Public Satisfaction

2013 Results

​2014 Results 

2015 Results

Treated with courtesy and respect

​94%

​93%

​93%

Able to get their business done in a reasonable amount of time  

​85%

​86%

​87%

​Thought their case was handled fairly

​81%

​82%

​83%

​State Court Administrative Office Customer Service

​2014 Results

 

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​2010/11 ​2014/15 2015/16​

​Courts with Compliant Collections Program

​265 out of 312

​274 out of 312

287 out of 312​
​85% ​89% 92%​

   

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2013 2014 2015​

​Statewide Total Child Support Paid in Month Due

​68% ​70% ​71%
​Average Per County Paid in Month Due ​72% ​73% ​74%

 

 

 

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2014 ​2015

​Population With One or More Problem-Solving Courts

​97% ​98%

Comparison Group

Graduates

​Sobriety court 2-year, drug/alcohol conviction ​11% ​3%
​Sobriety court 2-year, any new conviction ​14% 4​%
​Sobriety court 4-year, drug/alcohol conviction ​14% ​8%
​Sobriety court 4-year, any new conviction ​18% ​11%
​District drug court 2-year, drug/alcohol conviction ​8% 3%
​District drug court 2-year, any new conviction ​12% 4%
​District drug court 4-year, drug/alcohol conviction ​12% ​7%
​District drug court 4-year, any new conviction ​18% ​10%
​Circuit drug court 2-year, drug/alcohol conviction ​12% ​5%
​Circuit drug court 2-year, any new conviction ​19% ​9%
​Circuit drug court 4-year, drug/alcohol conviction ​18% ​15%
​Circuit drug court 4-year, any new conviction ​30% ​24%
​Mental health court 1-year, any new conviction ​15% 6%
​Mental health court 2-year, any new conviction ​26% ​13%
​Mental health court 3-year, any new conviction ​33% ​20%
​Mental health court 4-year, any new conviction ​36% ​23%
​Mental health court 5-year, any new conviction ​40% 27%

 

Access:  Connecting Courts and the Public 

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​2013
​2014 
​2015​
​Website Sessions ​2,118,433 ​2,634,867 2​,511,530​
​Website Page Views ​8,814,183 ​10,113,277 10,672,820​
​Website Unique Visitors ​819,177

​1,182,844

1,070,088​

  

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​2013 ​2014 2015​
​Certified Interpreters ​67 ​68 ​45
​Languages with a Certified Interpreter ​7 ​7 ​6
​Qualified Interpreters ​228 ​295 ​97
​Languages with a Qualified Interpreter ​31 ​41 ​39

  

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​2013 ​2014 ​2015​

​Cases Disposed by Community Dispute Resolution Centers

​14,412 ​14,725 ​16,279​

​Settlement Rate for Community Dispute Resolution Centers

​69% ​70% ​70%​