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Recent Communications

New information for trial courts on requirements and other operational matters.  Updated weekly.

 

Past Communications

Archived information from the past two weeks.   Make requests to the State Court Administrative Office at tcs-info@courts.mi.gov for communications no longer available on this site.

 

Connections Newsletter

Quarterly newsletter providing up-to-date information on topics concerning the trial courts.

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image: Michigan Supreme CourtThe State Court Administrative Office (SCAO) is the administrative agency of the Michigan Supreme Court. Article VI, Section 3 of the Michigan Constitution states that the Michigan Supreme Court "shall appoint an administrator of the courts and other assistants of the supreme court as may be necessary to aid in the administration of the courts of this state." The Supreme Court has administrative oversight of Michigan's courts and exercises that oversight through the SCAO.

 

What's New for Trial Courts

Results of Trial Courts Public Satisfaction Survey

Michigan is leading the nation in transforming its judiciary to increase efficiency, embrace technology and measure performance to improve service to the public. In particular, SCAO's performance measures initiative is helping the judiciary open a window to court operations so that success can be duplicated and concerns can be addressed. 

Find survey results here of 21,000+ trial court users.

 

Trial Courts Serve the Public; SCAO Serves the Trial Courts SCAO Customer Satisfaction Survey Results

With regard to customer satisfaction, SCAO is also interested in learning the opinions of its own customers—the trial courts—judges in attendance at the Supreme Court Judicial Conference earlier this year.  Subsequently, the National Center for State Courts made the survey available online to judges and court staff.  In total, the survey was completed either live or online by 392 judges and 459 court staff.

Find survey results here of Trial Court views of SCAO.

 

Information collected from the survey is being used to identify ways to improve how SCAO serves the trial courts.  Comments provided by judges who attended the “roundtable” sessions at the conference in Grand Rapids are also being used by SCAO to identify and address concerns expressed by trial courts.

 

The survey included 18 questions in which respondents were asked to provide their views on a five-point scale, with “1” being strongly agree to “5” being strongly disagree. Respondents could also indicate the question was not applicable and are not included in the total.

 

Highlights include:

  • Technology: 85 percent of respondents agreed or strongly agreed that the installation of video conferencing equipment improves trial courts’ ability to accommodate witnesses and parties.
  • SCAO Service: 82 percent agreed or strongly agreed that SCAO staff provides timely information, 83 percent said staff provides accurate information and 89 percent agreed that the staff treats them with courtesy and respect. Also, 79 percent reported that they feel comfortable contacting SCAO about administrative and ethical issues.
  • Performance Measures: 48 percent of respondents said they agreed or strongly agreed that “as a result of the performance measures initiative I have a better understanding of my court’s data.”   24 percent of respondents disagreed or strongly disagreed with the statement.
  • Concurrent Jurisdiction Plans: 44 percent of respondents agreed or strongly agreed that the plans have “improved the delivery of service to the public” while 20 percent disagreed or strongly disagreed.
 

State Court

Administrative Office

Hall of Justice

925 W. Ottawa Street

Lansing, MI 48909

Phone: (517) 373-0128

Fax: (517) 373-9831

Contact Us

 

T​he SCAO Staff Directory provides useful information about services provided to trial courts by SCAO staff and includes e-mail addresses and phone numbers. The new directory helps to achieve our mission: Trial courts serve the public; SCAO serves the trial courts.

SCAO Dashboard

See measures on the performance of the State Court Administrative Office.

 

Trial Court Performance Measures

Courts working smarter for a better Michigan