the verdict is in: statewide survey says public is very satisfied with michigan's trial courts
Results of the 2014 Trial Courts Public Satisfaction Survey have been
published, revealing that court users are very satisfied with their experiences in Michigan’s
trial courts. On questions ranging from
fairness to timeliness, 26,000 people statewide were surveyed late last year as
part of the Court’s efforts to measure trial court performance and improve
service to the public
here for a summary of statewide results.
here for a map with links to more detailed information.
MiCOURT ROLLOUT CONTINUES TO BE SUCCESSFUL (VIDE0)
to watch a new video and get more information about MiCOURT,
a state-of-the-art Windows-based case management system that replaces current
legacy applications. MiCOURT was developed by experts in our Judicial Information Systems (JIS) division who
know Michigan courts and have supported their IT needs for the past 40 years.
Many courts have already signed up. Visit the MiCOURT
to learn more.
Statewide E-filing Initiative
The key mission of the State Court Administrative Office is to help trial courts improve service to the public. Statewide e-filing will help trial courts become more efficient and improve service to court users. E-filing allows for the filing of court documents from anywhere in the state at any time of the day without having to drive to a court office or send large amounts of printed materials via a delivery service, thereby saving time, gas, parking fees, copy costs, and delivery charges. A statewide e-filing system will also accommodate electronic notice and service of process and provide other expanded benefits to improve the efficiency of court interactions by attorneys, parties, and the public. Additional savings are generated when e-filing is linked to electronic document management systems in the trial courts so that judges and staff can easily access important files at any time and from any place. This is the next step in technological advancement for our courts and may someday result in an entirely paperless court system –serving Michigan residents faster and better.
SCAO Issues RFI for a Statewide e-Filing System
2013 Annual Report of the Michigan Supreme Court
The report highlights the accomplishments of Michigan's court system and focuses on our commitment to improving service to the public. The report also provides important information regarding the status of SCAO initiatives to serve trial courts ranging from video-conferencing to problem-solving courts. Find the report here.
One Court of Justice Website Wins "Top 10" Award
Our One Court of Justice
website has received a "Top 10
" award from the Forum on the Advancement of Court Technology (FACT). The award is "in honor of courts who are working hard to extend and expand access to public records, court services and information online."
Trial Courts Serve the Public; SCAO Serves the Trial Courts SCAO Customer Satisfaction Survey Results
With regard to customer satisfaction, SCAO is
also interested in learning the opinions of its own customers—the trial
courts—judges in attendance
at the Supreme Court Judicial Conference earlier this year. Subsequently, the National Center for State
Courts made the survey available online to judges and court staff. In total, the survey was completed either live
or online by 392 judges and 459 court staff.
Information collected from the survey is
being used to identify ways to improve how SCAO serves the trial courts. Comments provided by judges who attended the “roundtable”
sessions at the conference in Grand Rapids are also being used by SCAO to
identify and address concerns expressed by trial courts.
The survey included 18 questions in which
respondents were asked to provide their views on a five-point scale, with “1”
being strongly agree to “5” being strongly disagree. Respondents could also
indicate the question was not applicable and are not included in the total.
- Technology: 85 percent of respondents agreed or strongly
agreed that the installation of video conferencing equipment improves trial
courts’ ability to accommodate witnesses and parties.
Service: 82 percent agreed or strongly agreed that
SCAO staff provides timely information, 83 percent said staff provides accurate
information and 89 percent agreed that the staff treats them with courtesy and
respect. Also, 79 percent reported that they feel comfortable contacting SCAO
about administrative and ethical issues.
Measures: 48 percent of respondents said they agreed
or strongly agreed that “as a result of the performance measures initiative I
have a better understanding of my court’s data.” 24 percent of respondents disagreed or
strongly disagreed with the statement.
Jurisdiction Plans: 44 percent of respondents agreed or
strongly agreed that the plans have “improved the delivery of service to the
public” while 20 percent disagreed or strongly disagreed.