Michigan courts take public service very seriously. By listening to those who use the courts, we can make good public service even better.
The public satisfaction survey allows court users to rate the court's accessibility and its treatment of the public in terms of fairness, equality, and respect. Court users perceive the court based on how they are treated in court, and whether the court's decision-making process seems fair. As a public body, it is important for the trial courts to give users an opportunity to provide feedback. By acting on that feedback, courts can improve where needed and can also see where they are doing well.
Each Michigan trial court will distribute the survey once per calendar year. The results will be compiled by Trial Court Services; the summary results will be provided to each court and posted on SCAO's performance measures webpages.
See the instructions and survey preparation guide.
See the survey instrument (with "draft" watermark).
See the frequently asked questions (FAQ).